The Zoom all-in-one collaboration platform is also integrated across several MLB™ clubs, platforms, and broadcast outlets. In addition to calls on the field, Zoom will play an instrumental role with communication at high-pressure MLB™ events, including “Day One of the 2023 MLB Draft™” and other jewel events. Now, the replay review process will be more transparent and engaging than ever before, and those close calls may be a little less anxiety-inducing for fans. During national broadcasts on the MLB Network™ and Apple TV+, fans will also see the Zoom Replay Operations Center in action and hear from an expert rules analyst dedicated to discussing calls with the broadcast team in real time. With the 2023 season, the Crew Chief - the most senior member of the four-man umpire crew - will connect to the Zoom Replay Operations Center through Zoom Contact Center during a replay review and provide fans with live access to the decision as it’s made. When a replay review does occur, fans cross their fingers that the call goes their team’s way, eagerly awaiting the decision to be communicated from the Replay Operations Center (ROC) in New York to the Crew Chief. Whether it’s a foul ball or stolen base, umps’ calls can sometimes decide the game (and leave fans distraught).

As the Official Unified Communications Platform of MLB™, Zoom Contact Center and the Zoom platform technology will power new elements of Major League Baseball™ games and broadcasts. Today, Zoom and MLB™ announced a first-of-its-kind partnership for the league. They live and breathe the game, and now they can feel immersed in some of its most critical moments, as Zoom is putting the fans right in the center of umpires’ close calls.

They feel the joy of every home run and the pain of every bad call. No one is more passionate than baseball fans.

New zoom update